Legal
Privacy Policy
How Virgo Creative Solutions FZC LLC collects, uses and protects personal information provided through this website.
This policy explains how Virgo Creative Solutions FZC LLC (“Virgo”, “we”, “us”) handles personal information collected through virgocreativesolutions.com. It applies to this website only.
Last updated: August 2026
Who we are
Virgo Creative Solutions FZC LLC is a company registered in the United Arab Emirates. We are the controller of the personal information described in this policy. You can reach us through our contact page.
What we collect
We only collect information you choose to give us, together with limited technical information that is generated automatically when any website is visited.
Information you provide
- Your name
- Your email address
- Your telephone number, if you choose to give one
- Your company name, if you choose to give one
- The service you are interested in and any budget range you select
- The content of the message you send us
Information collected automatically
- Your IP address, which our hosting provider records in server logs for security and troubleshooting
- Your browser type, device type and operating system
- The pages you visit on this site and the site you arrived from
- The date and time of your visit
When you submit our enquiry form we store a one-way hashed value derived from your IP address for a limited period, purely to limit repeated automated submissions. The address itself is not stored with your enquiry.
Why we use it
- To respond to your enquiry and correspond with you about it
- To prepare a proposal or quotation if you ask for one
- To keep a record of enquiries so we can follow up appropriately
- To protect this website from spam, abuse and automated attacks
- To understand how the site is used so we can improve it
- To meet any legal or regulatory obligations that apply to us
We do not sell your personal information. We do not share it with third parties for their own marketing.
Legal basis
Where you submit an enquiry, we rely on your consent, given when you tick the consent box on the form, and on our legitimate interest in responding to business enquiries and operating a secure website. Where a legal obligation applies, we rely on that.
Cookies and similar technologies
This website uses cookies required for it to function, and Google Analytics to understand how the site is used. WordPress may set a cookie if you log in to the administration area, and our hosting and caching layer may set a technical cookie to serve pages correctly. We do not run advertising or remarketing tags on this site.
We use Google Analytics 4, provided by Google, to measure how many people visit the site, which pages they read, roughly where in the world they are, and whether they go on to make an enquiry. We use this to judge whether the site is doing its job, not to build a profile of you. Depending on your browser settings and the configuration in use, Google may set cookies or similar identifiers, and may process this information on servers outside the United Arab Emirates.
The information we send to Google Analytics is limited to how the site was used. We do not send your name, email address, telephone number, company details or the content of your enquiry to Google Analytics. When an enquiry is completed we record that a lead occurred, together with the service category and budget range selected from the form’s dropdown lists — never the message itself.
You can block or delete cookies through your browser settings, and Google offers a browser add-on that opts you out of Google Analytics across all sites. Core parts of this site will continue to work either way. If we add advertising or remarketing technologies in future, this policy will be updated first.
Who processes your information
We use a small number of service providers who process information on our behalf, under agreements that require them to protect it:
- Our website hosting provider, which stores the website, its database and its server logs
- Our email provider, which delivers and stores the correspondence between us
- Google, which provides the analytics used to measure how this website is used
Some of these providers operate infrastructure outside the United Arab Emirates. Where information is transferred internationally, we take reasonable steps to ensure it remains protected to an appropriate standard.
How long we keep it
Enquiries are retained for as long as we may reasonably need them to deal with the enquiry and any resulting relationship, and to meet our record-keeping obligations. Where an enquiry does not lead to a project, we remove it once it is no longer relevant. Server logs are retained for a short period by our hosting provider. You can ask us to delete your information sooner.
How we protect it
This website is served over an encrypted HTTPS connection. Access to the administration area is restricted to authorised accounts. Enquiry submissions are protected against automated abuse, and we apply security updates to the website platform as they are released. No system can be guaranteed completely secure, but we take these responsibilities seriously.
Your rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold personal information about you, and provide a copy
- Correct information that is inaccurate or incomplete
- Delete information we no longer need to hold
- Restrict or object to certain uses of your information
- Withdraw consent you have previously given
To make a request, use our contact page. We may need to verify your identity before acting. We will respond within a reasonable period.
Children
This website is intended for business use and is not directed at children. We do not knowingly collect personal information from children.
Links to other sites
This site links to websites operated by others: businesses within the Virgo group, the live client websites shown in our portfolio, our profiles on LinkedIn, Instagram and Facebook, WhatsApp, and Google Maps. These are ordinary links — nothing from those services is embedded in our pages, and none of them can set a cookie on this site.
Once you follow one of those links you are on someone else’s website, subject to their privacy policy rather than ours. We are not responsible for the privacy practices of any site we do not operate.
If you contact us through WhatsApp, that conversation happens on WhatsApp and is covered by their terms and privacy policy as well as this one.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be made clear on this page.
Contact
If you have a question or a complaint about how we handle your personal information, please contact us through our contact page and we will look into it.